Customer Service Administrator Job in Kenya - ICEA LION Life Assurance Company Limited Customer Service Administrator

ICEA LION Life Assurance Company Limited is one of the largest life assurance companies in the region, with well established operations in Kenya and Uganda as well as leading subsidiaries in fund management and corporate trusteeship.

As part of efforts to enhance customer service within the business, the company seeks to fill the above position in Nairobi with a suitably qualified person.

Key responsibilities for this position include:
• Keeping all records for the branch including agents files, minutes for branch meetings and branch reports
• Ensuring compliance with the set company and industry requirements by all agents engaged by the organization.
• Managing all customer complaints and ensure efficient and clear communication between customers and the Service Centre team.
• Preparing regular progress reports on Customer Care programmes to Head Office
• Resolving client complaints by identifying problems and coordinating appropriate corrective action.
• Managing all communications to the customers and ensure efficient and clear communication between customers and the branch team.
• Coordinating Training programmes for all agents in liaison with Agency Coordinator and Branch Manager.
• Connecting with customers and having a thorough understanding of their needs, expectations and requirements resulting in the ability to achieve customer goals and service expectations.
• Providing effective communication to customers regarding status of service, customer retention and satisfaction.
• Overseeing smooth running of branch operations through efficient supervision of front office services.
• Coordinating all branch meetings and capturing the minutes for these meetings.
• Assisting in pursing follow up on quotations, documentation and claims processing
The ideal candidate for this position should have:
• A degree in the social sciences or business related field, from a recognised university.
• Prior experience of at least 3 years in managing a customer service function within a busy corporate setting.
• Superior computer literacy with sound knowledge and understanding information systems
• Capacity to work independently and under pressure to meet stiff deadlines
• Excellent interpersonal and communication skills
To apply, send your CV to recruit@flexi-personnel.com by Monday, 13th February 2012 giving full details of your qualifications, experience, and minimum salary expectation on the subject line.

Only serious candidates with the outlined qualifications need apply.

ABC Bank Customer Service Representatives (Contract) Jobs

Job Title: Customer Service Representatives - Contract, Various

Job Summary

The Purpose of this job is to:

Process all counter transactions, record keeping and ensuring physical cash held at any given time balances with General ledger account

Cross sell Banks products

Maintain a healthy business environment through strict compliance with Money Laundering Prevention guidelines

Task & Responsibilities
1. Processing of Receipts and payments of notes and coins for all accounts following the banks policies and operations procedures
2. Ensure that there is sufficient cash balance in the till to serve customers
3. Receiving of Bankers Cheques Instructions
4. Ensure that all instruments received are stamped with appropriate date stamps
5. Ensure that all lodged items are verified by the Cash officer
6. Ensure that all debit vouchers used to debit customer accounts are signed according to mandate
7. Track customer complaints and follow up with CSO to ensure their resolution within agreed time frames
8. Ensure that any withdrawals into accounts without sufficient balances are approved by the relevant authorities before posting of the same
9. Ensure that all cash receipts are printed
10. Ensure that cash is balanced within acceptable time period and thereafter locked in safe
11. Report any cash shortages or excesses to the Cash officer immediately it is discovered
12. Ensure that the cash on hand book is fully and accurately filled and signed by officer on a daily basis
13. Ensure that cash in till, date stamps and all security documents are locked in the strong room at the end of each day
14. Submit day’s vouchers and detailed listing to the Cash officer at the end of each day and ensure the same are stitched on a daily basis
15. Maintain the security and confidentiality of the bank and customer information
16. Ensure high standards of customer service by achieving the set service standards
17. Maintains assigned cash holding limit and tie the money in appropriate bundles and have the same sealed and signed.
18. Maintains current knowledge of Retail Banking products, including benefits and features, in order to recognize customers’ needs and refer to the appropriate Bank personnel
19. Cross sell banks products and achieve the bank’s Sales Targets

Job Specifications (Qualifications and Training)

Qualifications & Training:
• A University Degree from a recognized university.
• Customer care &/or Sales training
• Well versed in various banking products
• Computer literacy is essential

Skills & Attributes:
• Gets satisfaction from making a difference and exceeding customer expectations
• Enthusiastic and passionate about service
• Strong customer orientation
• Excellent interpersonal, problem solving / communication skills – both written and oral
• Self-driven and highly motivated, adaptable to change in a rapidly changing environment
• Ability to establish and maintain effective relationships with other staff and customers.
• Well versed with bank processes and products
If you believe you are the right candidate for the above position and can clearly demonstrate your ability to meet the above criteria, submit your application with a detailed CV, to HR.Dept@abcthebank.com on or before 4th November 2011.

Reelforge Account Manager Job in Nairobi

About this job

We are looking to recruit for the vacant position of an Account Manager for our organization.

The incumbent’s responsibility will be to create opportunities for revenue generation

Some of the core duties for this position will be:
• Sourcing for clients
• Making presentations to clients
• Building strong client relationship
• Sales document Preparation
• Risk Management

Skills required:
• Customer relationship management
• Sales & marketing management
• New business development
• In depth knowledge of media monitoring solutions
• Management of advertising and PR solutions
• Project management
• Financial management
• Presentation skills

Description
• Source for new business for all Reelforge products
• Have constant client visit and ensure reconciliation of reports between client/agency and media-houses
• Management and innovation of analysis products
• Hold regular meetings on RF products and provide regular feedback on the same.
• Collect and integrate industry information into client analysis reports and share the same with team and management
• Have regular meetings with operations and quality control departments on delivery and efficiency
• upgrade ad hoc clients to contract clients
• monitor competitor activities and give reports to management
• Ensure clients are invoiced on time and any ad-hoc jobs are paid for.
• Assist accounts in debt collection and report on outstanding debts
• Handle client complaints that may arise from time to time within the department
• Invite clients interested in RF services for orientation sessions and conduct them
• Prepare reports and present findings on the results to clients for projects that you take on.
• Service all clients that will personally assigned to you( answer to client queries, requests and follow up on invoicing)
• Maintaining detailed recordings of client contact sessions

KPI’s
• Improved sales and revenues
• Timeliness of data to clients
• Quality control- authenticated information to clients
• Timely delivery of all reports
• Establishment and maintenance of key client relationships
• Handling of client queries and complaints
• Debt collection
• Knowledge transfer to other staff
• Quality presentations
• Contact reports etc

Qualification
• Degree in Commerce (Marketing Option) or related field.
• Professional qualification e.g. MSK or CIM – Diploma

Experience
• 2 – 3 years practical experience as an Account Manager
• Experience in Advertising set up essential
• Proven history of meeting and exceeding sales goals
Core Competencies
• Knowledge & Skills
• Behaviour & Attitude
• Communication Skills
• Presentation Skills
• Selling skills
• Negotiation Skills
• Digital Signage Solutions
• Customer Management
• Basic Finance
• Customer Oriented
• Results oriented
• Team player
• Business Ethics
Send your application with a detailed CV and a daytime telephone number, so as to reach us by 14th March 2011.

Kindly disclose your current or past salary. Failure to do so may disqualify your application.

How to apply

Click here to apply online

Tradestar Telesales Administrator Job in Thika

Tradestar Kenya Limited is fast growing outsourcing organization situated in Thika town.

We are looking for someone who is confident, a great voice, enthusiastic manner to fill up the position of telesales administration who will work together with other functional managers to resolve sales and related issues on behalf of sales management.

The preferred person should have:

Education and experience:
• A Bachelor’s degree in Business administration, international relations or commerce
• Computer literate
• A minimum of three years progressively responsible job related experience
• Excellent communication skills – written, verbal with a clear neutral accent, active listening and Public relations
• Courtesy, tact and ability to work effectively in a team environment
• Able to promote and initiate work processes and complete given assignments with minimum supervision and to possess a high sense of confidentiality and initiative
• Excellent inter-personal skills; Reliable, enthusiastic, upbeat personality

Duties and Responsibilities:
• Email Reminders notices and summons to Customers
• Deal with routine correspondence with regard to debt collection
• Make payment reminder calls to customers
• Maintaining a complete debt collection portfolio using the support framework designed
• Initiate new calls to generate interest with prospective customers
• Make quotes for new and existing customers
• Ensures that client issues are dealt with in an efficient manner, informing the relevant manager in accounts, logistics of any problems that may arise.

If you are up to the challenge and posses the necessary qualification and experience please send your resume and application letter indicating your experience to info@tsk.co.ke.

P O Box 1251, 01000, Thika
Tel: 067-20147

Housing Finance Relationship Manager - Construction & Project Finance Job

Opportunities in the Mortgage Industry

Housing Finance (HF), Kenya’s largest and leading mortgage company with country wide operations has exciting opportunities for talented, dynamic, self-driven and result oriented individuals with a commitment to performance excellence.

Relationship Manager - Construction & Project Finance

Reporting to the Head of Project Finance, the Relationship Manager’s main role will be to build business opportunities from existing customers and prospecting for new customers [real estate developers] to ensure supply of property to HF’s Volume battle and to prospective customers.

The successful applicants will be responsible for the following Key Result Areas:
• Proactively identify business opportunities by interviewing and negotiating with prospective customers to understand their unique needs and offer them suitable financing solutions
• Carry out the necessary due diligence on customers, negotiate with clients and prepare appraisal papers to support proposals for deal origination.
• Build and maintain a deal distribution channel/ pipeline for construction and Project Finance business.
• Maintain relationships and manage expectations to ensure Customer Satisfaction and loyalty.
• Provide information on property trends and investment opportunities to HF’s management and various stakeholders as may be required.
• Prepare and submit relevant reports for accurate decision making by various stakeholders
The ideal candidates should possess:
• Degree from a reputable University in Civil Engineering, Construction Management, Land/Building Economics, Economics, Finance, Banking or Business Administration
• Professional qualification in a business related field (e.g. AKIB)will be an added advantage
• At least 3 years’ experience in the banking environment of which 2 should be in a Relationship Management
• Experience in the real estate industry preferably in a banking institution will be an added advantage
• Strong analytical skills (emphasis on financial analysis and projections)
• Good Credit appraisal skills
• Ability to collect data in trends and investment opportunities in real estate sector.
• Computer Literacy: Excellent ability to use MS Office applications with emphasis on excel spreadsheets.
• Demonstrate a good track record in sales.
• Demonstrate good planning and organizational skills
• Demonstrate good Persuasion and Negotiation skills
• Demonstrate excellent Business Presentation skills
• Demonstrate excellent Interpersonal skills

To apply, please send your application letter and detailed CV indicating your qualifications and experience to:

Change & Strategy Director
Housing Finance,
Rehani House, Kenyatta Av/Koinange St
P.O. Box 30088 GPO 00100
Nairobi.

Applications should be sent via e-mail to human.resources@housing.co.ke on or before 11th March 2011.

Note: Only short listed candidates will be contacted

Animal Feeds Manufacturing Company Jobs

We are an Animal Feeds Manufacturing company based in Industrial area, Nairobi.

We have the following openings to be filled by suitably qualified persons.

The preferred candidates must have a minimum of:

1. Production Manager (1 Post)
• Bsc in animal production from a reputable institution
• Knowledge and experience in the use of least-cost Feed formulation software
• 5years experience in the Animal Feeds industry
• Age: 3o years and above

2. Production Supervisors (2 Posts)
• Diploma in Animal production from a reputable institution
• Computer literate
• Must have worked for not less than 3 years in the animal feeds industry

3. Accounts Clerks (2 Posts)
• CPA 2 or equivalent
• Computer literate must be conversant with Pastel and any other accounting software
• Minimum 2 years experience
• Not more than 30 years old

4. Storekeeper (1 Post)
• Dip in Purchasing and Supplies Mgt
• Conversant with pastel and any other accounting software
• Minimum 2 years experience
• Experience in Fast Moving Consumer Goods Will be added advantage
• Not more than 30 years old.

5. Receptionist/Customer Care
• Dip in front office mgt or any business related course
• Computer literate
• Must be fluent in both written and spoken English and Kiswahili
• Training in public relations will be an added advantage
• Must be presentable
• Not more than 30 years old.
All applicants to send their handwritten application letters to:-

DNA/892
Box 49010 - 00100, GPO
Nairobi.

So as to reach us not later than 10th March 2011.

Resolution Health Administrative Assistant Job in Kisumu

Resolution Health East Africa Limited is a leading Medical Insurance Provider.

With over 60,000 members in our fold, we have learnt to adapt in this constantly changing society, and develop products that are effective and relevant to our members.

Resolution Health has over 250 medical service providers all across East Africa, a strong network of hospitals, clinics and doctors. The Resolution Health brand is energetic and trendy.

In pursuit of our ambitious growth plan, we are looking to enroll as part of our Sales Team an individual who has a smiling and helpful disposition with excellent reporting and organizational skills and who can contribute by being an effective team player and is capable of maintaining positive, professional relationships with our clients.

Key Responsibility Areas:
• Manage the front office function including filtering and distribution of calls and assisting visitors;
• Maintain and organize Branch Manager’s diary whilst making appointments;
• Prepare production reports as required on a daily, weekly and monthly basis;
• Handle all client queries escalating to Manager where required;
• Effectively maintain all agency records and files;
• General management of office including petty cash administration;
• Coordinate marketing activities;
• liaise with head office on all agency requirements e.g. sales documents etc;
• Coordinate distribution of incoming mail and dispatch of outgoing mail;

The right candidate must have the following: Diploma in any of the following:
• business administration, customer service or Secretarial
• Knowledge of working with MS Office a must
• Experience in generating reports via MS Excel an added advantage
• Good command of spoken English language, fluent and polite
• 1 year working experience in a related position
• Good interpersonal skills
If you believe you are a team player and would be a valuable resource to this ever growing brand, kindly email your application letter, updated CV listing three references with their email or phone contacts, your age and expected remuneration package not later than Wednesday 9th March 2011 to hr@resolution.co.ke.

Ensure that you quote the position on your email.

Only shortlisted candidates will be contacted.

To find out more about Resolution Health log on to www.resolution.co.ke

Namsi Limited Sales Executives, Warehouse Manager, Logistic Assistant and Customer Service Jobs

Namsi Limited is looking for vibrant,aggressive go getters for the following positions.

Sales Executives/Data Collectors
• Outgoing and aggressive Sales Executives with at least 3 years experience in sales and marketing(including field based exposure), good communication skills, goal driven,with a degree in Sales and Marketing or related field.

Warehouse Manager
• Energetic with integrity,reliable, punctual, self-motivated and Capability to beat deadlines.
Logistic Assistant
• Energetic,goal oriented and ability to work under pressure and with minimum supervision.
• Valid driving license,experience in warehousing will be an added advantage.

Customer Service
• At least 3 yrs experience in customer service.
• Good written and verbal communication skills, high level of attention to detail.
Please submit your application including your CV, passport photo and relevant certificates to:

Namsi Ltd
Nobilia House,Brookside Groove,Westlands,
P.O.Box 1552-00606
Tel.0731 888 444
Hr@namsiltd.com

Market Analyst Job in Mombasa

Job Title: Market Analyst

Location: Mombasa

Company Profile

One of the largest manufacturers of high quality edible vegetable oils & fats, margarine, and laundry & toilet soaps in the East and Central African region.

Main Purpose of the job
• Analyze sales movement real time & flag areas contributing to variance
• Research market conditions in local, regional, or national areas to determine potential sales
• Gather information on competitors, prices, sales, and methods of marketing and distribution.
• Manage periodic structured market surveys to procure timely feedback on service deliveries & products
• Use survey results to create a marketing campaign based on preferences and buying habits.

Main Responsibilities
• Collect and analyze data on customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting the products
• Prepare reports of findings, illustrating data graphically and translating complex findings into written text.
• Measure and assess customer and employee satisfaction.
• Forecast and track marketing and sales trends, analyzing collected data.
• Seek and provide information to help determine their position in the marketplace.
• Measure the effectiveness of marketing, advertising, and communications programs and strategies.
• Conduct research on consumer opinions and marketing strategies, collaborating with marketing professionals, statisticians, pollsters, and other professionals.
• Attend staff conferences to provide management with information and proposals concerning the promotion, distribution, design, and pricing of products or services.
• Gather data on competitors and analyze their prices, sales, and method of marketing and distribution.
• Monitor industry statistics and follow trends in trade literature.Devise and evaluate methods and procedures for collecting data (such as surveys, opinion polls, or questionnaires), or arrange to obtain existing data.
• Develop and implement procedures for identifying advertising needs.Direct trained survey interviewers

Knowledge and Experience Required
• A Bachelors and 2-3 yrs experience
• Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modelling, leadership technique, production methods, and coordination of people and resources.
• Articulate, Detail oriented, goal oriented, exceptional organization skills
• Should be able to work closely with Senior management to infer & interpret findings

To apply for this position send your CV to mycv@myjobseye.com quoting the position in the subject line.

Kindly also mention your current/ last salary and benefits.

Only shortlisted candidates will be contacted

United States Embassy Supervisory Visa Assistant Job

The United States Embassy has a vacancy for Supervisory Visa Assistant.

Incumbent serves as the Locally-Engaged Staff (LES) supervisor in the Immigrant Visa / Diversity Visa Unit, comprised of five full-time LES employees.

Responsible for all facets of immigrant visa processing, staff training and development, workflow management, performance appraisals, scheduling, drafting of correspondence and reports, providing procedural advice to American officers, responding to inquiries from the public, and generally overseeing the entire immigrant visa process. Advises American staff on Kenyan family law.

Advises and trains Kenyan staff on U.S. immigration law. Also acts as primary point of contact for Special Immigrant Visa (SIV) processing in the mission and regional posts. Shall perform other duties as required.

Requirements:
• Bachelor’s degree in law is required.
• Two years of customer service experience is required.
• Two years of supervisory experience is also required.
• Level IV (fluent) English ability is required.
• Must have strong writing skills.
• Must have strong computer skills on Microsoft Word, Excel, and Power point.

Those fulfilling the requirements of the position should submit their application together with a detailed CV, professional references and authored news releases via mail before March 2, 2011 to the following address:

Human Resources Office
P. O. Box 606
Village Market
00621 Nairobi,
Kenya

Technical Customer Service Agent Job

Due to first and sustainable growth our client, an ICT firm requires a suitable candidates to fill in the following position.

Job Title: Technical Customer Service Agent

Reports to: Human Resource Manager

Key Tasks
• Handle switchboard by answering, screening and directing calls
• Take and relay messages including fax messages
• Deal with queries from the public and customers
• Create and maintain contact lists by regularly updating the contact database
• Ensure knowledge of staff movements in and out of the company
• General administrative and clerical support
• Support departments in making external calls
• In liaison with Telecom department ensure telecommunication lines are working and report faults if any
• Any other duties as assigned

Knowledge and Skills Requirement
• Diploma in relevant field and customer service orientation
• 2 years experience in technical customer services position
• Excellent communication skills both written and verbal
• Must be conversant with PABX, networking, video conferencing and structure cabling
• Technical experience in Telecommunication and ICT will be added advantage.

To apply for this position send your CV to recruitment@workforceassociates.net on or before 22nd February 2011.

Chase Bank Central Processing Manager, Oracle Administrator and Credit Relationship Managers Jobs

About Us

Chase Bank is a dynamic, medium-sized Bank with a growing Branch network. We provide a wide range of innovative banking and financial solutions to our clients.

We are seeking dynamic, energized and experienced people, to join our team. We hereby invite applications for the following positions.

Manager Central Processing Unit

The Role

Reporting to the Head of Operations the Manager Central Processing Unit will be responsible for efficient transaction processing and providing sound leadership within Clearing, Trade operations, Treasury Operations, SWFT Operations & Payments.

Key Responsibilities
• Oversees implementation of the Bank’s operational policies and procedures with regards to clearing, trade, treasury and customer account operations.
• Constant review and re engineering of processes & procedures to tame operational risk and provide world class service to customers.
• Participates in the development of an effective risk and control assessment programme and ensure the right measures are in place to mitigate risk.
• Reviews and oversees the implementation of an effective risk control structure for clearing, all treasury and trade transactions.
• Ensures regulatory compliance and implementation of effective anti-money laundering procedures, controls.
• Provide leadership, coaching and guidance to the teams reporting under the function.
• Constant liaison with internal & external customers to understand needs with an aim to providing Stellar Service.
• Assist the Head of Operations in Centralisation of all transaction processing in effect achieving lean branch operations.

Qualifications; Experience and Competencies
• Bachelors degree in a business related discipline
• Professional Qualification in Banking.
• Certified Public Accountant — CPA (K) or ACCA qualifications is an added advantage.
• At least 5 years experience in a centralized processing unit.
• Strong management and leadership skills.
• Excellent communication skills.
• Excellent interpersonal sensitivity.
• Understanding of accounting and financial management issues is a requisite.

Oracle Database Administrator

The Role

Reporting to the Head of IT, the Oracle Database Administrator will lead and coordinate design and implementation of databases supporting applications, Data Base Management Systems upgrades, disaster recoveries and migrations.

Key Responsibilities
• Develop scripts to automate routine and repetitive database administration tasks.
• Design, install and support Oracle Relational Database Management System (RDBMS) and its related products and technologies.
• Analysis of performance indicators to ensure that a DBMS is operating efficiently.
• Implement database backup and validate recovery plans.
• Design database security roles; enroll users and audit database security.
• Tune databases and plan capacity. Monitor database events, troubleshoot faults and resolve problems.
• Follow change management policies to migrate corrections and enhancements through database environments.
• Develop database/application migration plans -data, database objects, scripts.

Qualifications; Experience and Competencies
• Bachelors Degree in Computer Science, Information Systems or related field.
• At least 3 years of Oracle DBA experience in Oracle 10 to 11g.
• At least 5 years of experience in the IT industry, including full life cycle methodology, standard office products such as Word and Excel, and some application development.
• At least 2 years experience in Unix operating system, shell scripting and file management.
• Experience working with Oracle Flexcube, and HP-UX environments will be an added advantage.
• Current DBA certifications are an added advantage.

Relationship Manager SME Credit

The Role

Reporting to the Head of Assets, the Relationship Manager SME Credit will be responsible for business development for SME credit and product development while ensuring superior customer relationship management and a good quality portfolio.

Key Responsibilities
• Develop the SME assets business pan and implement in line with the Bank’s overall strategy.
• Drive business development of SME credit products to new and existing SME clients as well exploit avenues for cross-selling other relevant products and services.
• Manage the team of SME Relationship Officers who manage the SMF clients portfolio assigned to them and that they are operating within approved limits, terms and conditions and appropriate deviations proactively addressed or escalated.
• Liaise with the Credit Analysis Department for the coordination of the approval process of facilities for approval and thereafter with the Credit Administration, Branch Managers and Legal Departments for the preparation and execution of facility documents and security perfection.
• Monitor and ensure compliance of facility covenants; conduct continuous assessments through periodic documentation review, physical visits and consistent monitoring of clients’ accounts.

Qualifications; Experience and Competencies
• Bachelors degree in a business related discipline
• Professional Qualification in Banking
• Certified Public Accountant—CPA (K) or ACCA qualification is an added advantage
• Minimum of 5 years in SME credit business development;
• Knowledge of credit processes, credit risk analysis, financial analysis and interpretation;
• Strong networking and communication skills;
• Strong business acumen

Relationship Manager Corporate Credit

The Role

Reporting to the Head of Assets, the Relationship Manager Corporate Credit will be responsible for leading business development for Corporate Credit and product development while ensuring superior customer relationship management and a good quality portfolio.

Key Responsibilities
• Develop the Corporate assets business plan and implement in line with the Bank’s overall strategy.
• Drive business development of credit products to new and existing Corporate clients as well exploit avenues for cross-selling other relevant products and services.
• Conduct credit reviews for new and existing facilities in line with the Bank’s credit policy.
• Manage the team of Corporate Relationship Officers who manage the Corporate clients portfolio assigned to them and that they are operating within approved limits, terms and conditions and appropriate deviations proactively addressed or escalated.
• Liaise with the Credit Analysis Department for the coordination of the approval process of facilities for approval and thereafter with Branch Managers, Credit Administration and Legal Departments for the preparation and execution of facility documents and security perfection.

Qualifications; Experience and Competencies
• achelors degree in a business related discipline.
• Professional Qualification in Banking.
• Certified Public Accountant — CPA (K)or ACCA qualification is an added advantage.
• Minimum of 5 years in corporate credit business development.
• Good working knowledge of credit processes, credit risk analysis, financial analysis and interpretation.
• Strong networking, relationship management and communication skills.
• Strong business acumen.
Contact Us

Applications accompanied by detailed CV, one coloured passport-size photograph, copies of relevant certificates and a daytime telephone contact should be sent to jobs@chasebank.co.ke to reach us before the 25th of February 2011.

Only short listed candidates will be contacted.

Online Media Customer Service Manager Job in Kenya

Customer Service Manager – Online Media

Relationships

Customer Satisfaction

High growth sector

Dedicated to product innovation, customer focus, and organisational excellence, our client is a new online brand with an already-strong market position in Kenya, Tanzania and Uganda. Comprehensively backed by significant international companies and investors, our client is poised for rapid growth and success.

Playing a key role within their business you will be responsible for the Customer Service Team made up of 3 people and providing them with direction and support to ensure positive outcomes for their clients in the most efficient means possible.

Responsibilities include:
• Provide frontline support to customers – both inbound and outbound.
• Delegate work load appropriately among Customer Service Team as well as be involved hands-on in resolving customer queries
• Training the team
• Managing the work queue including daily customer contact activities, responding to inbound customer queries and managing a structured program of customer contact and support.
• Upselling and cross-selling to maximize customer account utilization
• Maintaining customer details, contact details and contact activity
• Ensure efficient communication between clients and the business at all times visa, email, SMS, Facebook, telephone and face to face.
• Coordinate with Sales and Operations Managers to ensure smooth on-boarding of all new customers
• Proactive contact up customers to ensure optimum outcome from the company’s products and services
• Training of customers in the use of the company’s products and services
• Design, document and implement customer services processes and ensure that all procedures are being followed
• Ensure that all customer concerns are dealt with tactfully and resolved quickly
Wish List
• 5+ years Customer service management experience from a corporate background
• Impeccable telephone, face to face and written communication skills
• Confidence and positive approach
• Passionate about customer satisfaction
• Experience within phone based customer service will be highly regarded
• People management skills
• High energy self motivated
• Proven experience in CRM, Service Desk or similar structured customer response systems
• Candidates from an IT Technical support, Software Sales / Account Management, Call Centre Management or Operations Management background may be considered favourably
The successful candidate will most importantly be a high-energy self-starter, comfortable working at the beginning in a relatively unstructured early stage environment where you will drive establishing process and relationships whilst achieving great outcomes.

You’ll be able to comfortably balance a local Kenyan start-up online culture with the requirements of working with high performance, international colleagues and parent companies.

What’s on Offer

Our client adheres to strong people values and strives to create a top quality professional but informal working environment. You’ll get a laptop and a smart-phone to support your productivity.

You’ll be able to wear whatever you like in a casual but outcome-oriented working culture. Our client offers flexible working conditions to support families and work-life balance. A competitive salary plus statutory benefits and profit share/ performance bonuses are on offer.

Recruitment Process

Please send your resume/CV or LinkedIn profile to info@africaassociates.com with an email explaining why this role is for you and your salary expectations.

Our international client will conduct an initial phone / skype interview from overseas, and will be arranging face-to-face meetings in Nairobi in early March 2011.

Business Assistant / BD Medical - Medical Surgical Systems Job Vacancy

Did you know...our company is seeking you?

Business Assistant /BD Medical - Medical Surgical Systems

Location: East Africa

This position reports to the Market Development Manager, East Africa

BD is a global medical technology company that manufactures and sells medical devices, instrument systems and reagents, and is dedicated to enriching people’s health throughout the world.

Key responsibilities:
• Support the sales and marketing team in East Africa in marketing and sales related activities including provision of product information and coordination of sample requests from distributors
• Develop and maintain a customer data base
• Maintain the inventory of all promotional material received and issued to customers
• Prepare tender and quotations requests and keep track of major tenders and purchase orders
• Update price lists as guided by the Market Development Manager
• Maintain and update the Complaint Management database as wel as following up on results on complaints resolution
• Provide other administrative related services to the sales and marketing team
• Generate monthly reports on the status of orders and other issues affecting customers

Education and Qualifications:
• Degree/diploma in a Business related field
• Diploma in Sales and Marketing with commensurate working experience

Professional Skills and Experience:
• Preferably 3 or more year’s proven experience in business support or customer service
• Experience in the health care industry in a similar position will be an added advantage

Interpersonal and Social Skills required:
• Has a good general understanding of customer service, Sales and Marketing concepts in order to respond immediately to day to day customer enquiries.
• Has a basic understanding of marketing & business concepts and theory.
• Demonstrates initiative, and is proactive and self-reliant in approach.
• Have very good analytical skills.
• Is very well organized, consistently reliable and results oriented
• Demonstrated commercial acumen.
• Demonstrates the potential to develop further in sales and/or marketing.

Other Requirements:
• Candidates must be fluent in English (written and spoken). Additional fluency in Swahili & French will be an added advantage
• Ability to work independently and be prepared for frequent travel within E. Africa and all international BD locations
If you meet the above criteria, please send your detailed CV with a handwritten cover letter, daytime contacts, copies of your academic and professional certificates to:

The Human Resources Manager
Becton Dickinson East Africa Ltd
P.O. Box 76613 — 00508,
Nairobi, Kenya.
www.bd.com

Closing date: 18th February 2011.

Only shortlisted candidates will be contacted.

Shop Attendant Job Vacancy

This is a front shop selling computers and peripherals.

We desire to hire a very presentable person for the position of a shop attendant, who can also undertake administrative roles when the director is away.

Qualification
• Degree in IT/Computer Science or Degree in Commerce, Business administration.
• Diploma holders in the same areas of expertise coupled with adequate experience.
• Excellent communication skills is essential coupled with some sense of Humor.
• Experience in customer service or similar position is desired.

To apply for the above position please contact us through the following
email:recruitment@workforceassociates.net application should reach us before
2nd February 2011,

Finance Institution Legal Officer, Customer Relations Officer and Investment Analyst Jobs

A leading Development Finance Institution is seeking applications from qualified, experienced and suitable candidates for the following posts:

Legal Officer [Litigation and Commercial Law]

Key Responsibilities

Reporting to the Corporation Secretary, the Legal Officer’s duties and responsibilities will include:
• Representing the Corporation in Court
• Advising the Corporation on all legal matters
• Drawing and attesting of agreements/contracts
• Advising the Corporation on matters regarding arbitration and prosecution
Job Requirements
• Advocate of the High Court of Kenya
• Bachelor of Laws [LLB] Degree from a recognized University
• A Diploma in Legal Practice from the Kenya School of Law
• Must have a current practicing certificate and a demonstrated high degree of professional competence
• Must have at least 3 years post admission working experience in a busy law firm
• Have the ability to work under minimum supervision
• Excellent written and oral communication skills and interpersonal relations
• Be fluent in English and Kiswahili
• Must be computer literate

Senior Customer Relationship Officer

Key Responsibilities

Reporting to the Principal Business Development Officer, the Officer’s duties and responsibilities will include:
• Manage and implement a customer relationship strategy
• Conduct periodic market research to identify market trends
• Manage the corporate brand and ensure the brand promise is delivered to the customers efficiently and effectively
• Market products to target customers
• Conduct periodic customer satisfaction surveys
• Manage customer complaints to ensure customer satisfaction
• Support implementation of all customer service initiatives

Job Requirements
• A degree in a business related field
• Post Graduate Diploma in Marketing will be an added advantage
• Minimum of 5 years working experience in Customer/Account Relationship
• Experience in a financial institution will be an added advantage

Senior Investment Analyst

Key Responsibilities

Reporting to the Business Development Manager, the Officer’s duties and responsibilities will include:
1. Conduct thorough pre appraisal (screening) of investment proposals
2. Conduct regional, industry and sector research to identify target opportunities in areas of strategic focus
3. Conduct financial modeling as part of the evaluation of investment proposals
4. Prepare periodic pre-appraisal portfolio status reports for decision making
5. Liaise with and manage external Business proposal consultants

Job Requirements
• University graduate in Banking/Finance or Accounting
• Professional accounting qualifications such as CPA or ACCA
• Minimum 5 years relevant experience preferably in a financial services institution at officer level
• Financial acumen including financial modeling skills
• Excellent commercial judgment and attention to detail
• Good oral and written communication skills
• Broad business awareness
• Good working knowledge of Information Technology
• Excellent report writing skills
Interested and suitably qualified candidates should send their applications, accompanied by detailed Curriculum Vitae including three referees and daytime telephone contact, copies of academic and professional certificates and testimonials, to reach the undersigned on or before 18th February 2011.

Human Resource & Administration Manager
P.O. Box 45519-00100 GPO
Nairobi

The Financial Institution is an equal opportunity employer.

Note that only shortlisted candidates will be contacted.

Ecobank Exciting Career Opportunities

Are you interested in joining a World Class African Bank that is currently changing the financial services landscape in Africa and beyond?

Do you have the desire to contribute your knowledge and experience in a customer focused, solutions driven and change-oriented organization?

The Ecobank Group is the number one regional banking institution in Africa engaged in Retail and Corporate banking and provides a world class multi-cultural and multilingual high performing environment that allows people to excel and reach their potential.

In line with its expansion strategy, Ecobank Kenya Limited has openings for qualified and motivated professionals for the positions indicated below:

1. Head, SME Banking

Reporting to the Head of Domestic Banking, the job holder will be accountable for the delivery of significant SME new business growth through well developed understanding of the key business drivers, understanding the needs of SME customers, leading marketing efforts and strong change leadership to embed a pro-active sales culture that will deliver on the growth objectives as required under the Bank’s business plans.

Key Responsibilities
• Responsible for planning, development and management of SME banking functions
• Deliver new business and lending book targets as required under the Bank’s business plans
• Responsible for product development, marketing and business development opportunities
• Grow the SME Loan Portfolio and SME Deposit base and lead SME marketing efforts in the Bank
• Review & approve credit facilities and project loans in accordance with the guidelines of the credit policy
• Ensure excellent & seamless service delivery and maintain support and rapport with SME customers and alliances
• Participate in attracting long term financing sources for the Bank and in bank-wide strategic planning committees by representing the SME unit
• Contribute and participate with senior management in the proposing of strategic direction and tactical annual plans of the SME business.

Qualifications, Experience, Competencies
• A graduate in Business or related discipline with at least 10 years experience in banking or financial services
• Proven record in building and developing SME funding and lending business
• Experience in Retail Lending, Sales and Marketing
• Sound knowledge of SME lending products and branch distribution structure operated by competitors
• Knowledge of risk management, credit policies and their applications.
• Strong leadership, strategic thinking, change management, customer management and interpersonal/communication skills
• Competence in financial analysis and monitoring and reviewing sales performance/ analysis
• Business and strategy development experience and ability to identify target market develop products and services and evaluate business opportunities.
• Proven ability to drive change and to deliver results.

2. Head, Local Corporates

The Position

Reporting to the Head of Domestic Banking, the job holder will be in charge of acquiring, developing and strengthening Local Corporates (LC) relationships through effective relationship management in accordance with business objectives, with the aim of developing and growing business in this sector.

Key Responsibilities
• Business growth in the LC sector in order to contribute to the bottom-line of Domestic Bank
• Ensure superior customer service in order to contribute to the overall customer experience of LC customers
• Effective coordination and communication with Branch Managers and RMs on marketing initiatives for the business sector
• Identify and develop new business proposals efficiently and expeditiously to ensure that potential new business opportunities with existing and new clients are not lost to competitors
• Assess and recommend high quality credit facilities for existing and potential clients
• Develop and implement marketing plans and lead marketing drives for the sector

Qualifications, Experience, Competencies
• A business related degree with at least 5 years in Relationship Management of which 2 years must have been in a Financial Institution managing relationships in the above stated sector
• Proven track record of achieving marketing targets; Results oriented
• Thorough knowledge of Local Corporates
• Excellent planning, organizing and communication skills
• Good sales and negotiation skills
• Excellent financial and business acumen
• Ability to interact with a wide variety of stakeholders

3. Head, Public Sector

The Position

Reporting to the Head of Corporate Banking, the job holder will be in charge of acquiring, developing and strengthening Public Sector (PS) relationships through effective relationship management in accordance with business objectives, with the aim of developing and growing business in this sector.

Key Responsibilities
• Ensure business growth and customer acquisition for Public Sector Corporates
• Focus on cash flows and deposit mobilization
• Provide superior customer service for Public Sector Corporate clients
• Effective coordination and communication with Branch Managers and Relationship Managers on marketing initiatives for the Public Sector
• Identify and develop new business proposals efficiently and expeditiously to ensure that potential new business opportunities with existing and new clients are not lost to competitors
• Assess and recommend high quality credit facilities for existing and potential clients
• Develop and implement marketing plans and lead marketing drives for the Public Sector

Qualifications, Experience, Competencies
• A business related degree with at least 5 years in Relationship Management in Public Sector (not necessarily in a Financial Institution although experience in handling Public Sector names in a bank will be an added advantage)
• Proven track record of achieving marketing targets; Results oriented
• Thorough knowledge of Public Sector Corporates
• Excellent planning, organizing and communication skills
• Good sales and negotiation skills
• Excellent financial and business acumen
• Ability to interact with a wide variety of stakeholders
• Strong networking skills

4. Head, General Internal Services (GIS)

The Position

Reporting to the Head of Operations & Technology, the job holder will ensure that the Bank’s general services are managed according to the Bank’s standards and approved policy.

Key Responsibilities
• Ensure that the Bank’s consumables and stationery are procured and distributed to user departments/branches at reasonable costs and on a timely basis
• Ensure that the Bank acquires necessary assets/equipment at reasonable prices
• Ensure that rental revenue from the Bank’s owned premises is duly received and accounted for
• Ensure that all licences and contracts are available and renewed on a timely basis
• Ensure that suppliers are paid without delay for services rendered
• Ensure that the Bank’s visitors are duly received, accommodated and travel arrangements handled as per the Bank’s policies (Protocol)
• Ensure that the Bank’s premises are regularly maintained and bank equipment properly serviced and in good working order
• Responsible for ensuring that outsourced services providers deliver against defined requirements
• Responsible for the Bank’s assets, premises, leases and contracts
• Careful co-ordination with other units of the bank to ensure expected level of service is provided

Qualifications, Experience, Competencies
• A university degree plus at least 5 years experience in a similar position. Banking experience is an added advantage
• Sound knowledge of supply and purchasing practices
• Competence in financial accounting
• Excellent leadership and negotiation skills
• Strong interpersonal, communication and customer service orientation skills
• Knowledge and application of technology methods of service delivery and ability to seek for innovative ways of performing the Bank’s general services functions

Location: Nairobi

5. Branch Managers

The Position

Reporting to the Head of Domestic Banking, the job holder will manage and control the branch sales and marketing in order to maximize new business opportunities and deepen existing relationships, whilst providing quality in service delivery in an efficient operation where risks are well controlled.

Key Responsibilities
• Overall management of the branch in its entirety, setting and monitoring branch service standards
• Mobilize deposits to exceed branch targets, build up a portfolio of asset and liability customers and cross-sell a range of Corporate and Retail products
• Direct involvement and supervision of all revenue generation at the branch level
• Create and maintain a cohesive and motivated team at the branch level
• Assist in the preparation of budget and strategic plans and ensure implementation at the branch level
• Prepare annual operational and capital budget and ensure that expected profitability objectives are achieved
• Provide periodic reports on branch encompassing progress and prospects to Management.
• Ensure operational efficiency by ensuring proper control and enhance customer service through quick turnaround time on service delivery

Qualifications, Experience, Competencies
• A university degree plus 5 years all round banking experience in a similar position and experience in retail lending propositions preparing and processing
• Sound knowledge of general banking law and practices
• Competence in financial accounting/forecasts
• Excellent leadership skills and well-developed credit analysis skills
• Ability to plan daily and periodic operations; Sales targeting and results orientation
• High marketing and selling proficiency
• Strong interpersonal and communication skills

Location: Nairobi, Mombasa, Kisumu, Malindi, Meru, Central and Rift Valley.

Please note to specify in your application letter which of the above locations are favorable to you.

6. Credit Risk Manager

Reporting to the Country Risk Manager, the job holder will provide leadership to Credit Risk Management Unit and oversee management of risks inherent in the credit process, loan documentation and portfolio management. This job includes early warning signs and remedial management for non-performing loans.

Key Responsibilities
• Ensure effectiveness of the unit structure and systems (policies, process, procedure and tools) in achieving compliance requirements, optimal efficiency, resource utilization and cost containment
• Review of sectorial ceilings; discretionary authorities, portfolio measures including industry limits, tenor limits, risk rating, NPLs, risk acceptance criteria, security acceptance and credit risk matrices
• Initiate review of industry and sector economic analysis and compile statistical information including macro-economic information and indices
• Ensure minimization of exposures and impacts of credit risks
• Oversee Credit Risk Management Services ie. approvals, disbursements, reports and remedial management, in supporting business goals
• Application of risk-based pricing models
• Provide leadership within the unit and ensure it translates into conducive work environment and employee satisfaction
• Safe custody and ease of retrieval of credit securities
• Provide guidance and advice on all Credit Risk Management, administration and policy related issues
• Provide technical support to the Executive Committee on the management of the Bank’s credit portfolio and the review and approval process for credit proposals

Qualifications, Experience, Competencies
• A university degree in business related discipline and relevant professional qualifications ie. CPA, ACIB, AKIB and ACCA.
• MBA is an added advantage
• 10 years of banking experience of which at least 5 years must have been in credit risk management
• Thorough knowledge and experience in modern Credit Risk Management practices in Financial Services industry to provide visionary guidance on improvement and change
• Self empowerment to enable development of open communication, employee satisfaction, manage change and teamwork required to support performance and customer-service oriented culture

Location: Nairobi

Application:

Applications together with a current CV indicating present position and responsibilities, names of three references and e-mail and telephone contact should be submitted to the email address indicated below.

EKEJobs@ecobank.com

Closing date: February 9th, 2011

Only short listed candidates will be contacted.

Customer Service Representative – Inbound: Horizon Contact Centers Job Vacancy

Position Summary

We are looking for experienced individuals with passion and commitment for the position of: Customer Service Representative

Training will be provided to equip the job holder with the necessary knowledge and competencies to effectively carry out this job.

Duties and Responsibilities:-
• Maintain customer experience levels within the quality standards stipulated.
• Handle objections by building rapport with customers.
• Update information onto the CRM.
• Adhere to Data Protection policy with regards to confidentiality of customer details.
• Recognise opportunities for cross selling to customers, by advising on new and existing services which may suit their requirements.
• Patiently listens and responds to customer queries.
• Understand and adhere to the escalation process.
• Provide peer support to other Customer Service Representatives in an effort to improve overall team performance

Education and experience:
• A Diploma from a recognized tertiary institution, however Bachelor holders will have an added advantage
• Fluent in the English Language (neutral and clear accent)
• Good typing and IT literacy skills
Key competencies and attributes:
• Remains calm when faced with difficulty or angry customers.
• Flexible to work day and night shift hours.

To apply for this position please log onto our www.horizoncontactcenters.com

Online Business Development Intern Job Vacancy

Online Business Development Intern
3 Months

Salary: Kshs 10, 000 per Month:

Job Prospects: Possible, based on performance.

Duration of Internship: 3 Months

Work Location: Kiserian

Working Hours: 8.00am to 5.00pm (Weekdays), 8.00am To 12.00 Noon (Saturdays)

Lunch: Provided

Netblue Africa and its associated Network is seeking a three-month long passionate Online Business Development Intern with the energy and determination to excel.

In particular, we are keen on the following personal attributes:
• An Easy-to-work-with spirit/Passionate
• Young and Dynamic
• Motivated/Enthusiastic/Charismatic/Corporate Poise
• Respectful
• Self Driven
• Degree holder from a reputable university
• Highly Informed-all round
• High computer literacy with excellent understanding of the Internet and how the online world works
• Highly Interactive and easy to connect with people
• Creative and Hardworking
• Punctual and committed
• Positive Attitude towards work and life
• Eager to Learn
• Superior Written and Spoken English
• Excellent/Professional Phone Etiquette
• Ability to Multitask
• Must be a committed Christian. A recommendation letter from your pastoral leader would be a huge plus

Main Roles
• Responding and following up on Customer Enquiries through email and phone
• Strategic Online Research and Content Generation for the business line
• Liaising with providers and partners
• Preparation of futuristic reports along the business line
• Research-Based Raw business lead generation
• Nurturing and Development of new business links
• Development and Execution of New Markets/Platform entries
• Scheduling and Meeting potential clients
• Planning Interviews for the Media Line

More Information/Requirements
• Willing to work out of Nairobi town; you realize you will be working from Kiserian. If you live far from here you will need to make prior commuting/accommodation arrangements
• Willing to work from In-House
• Highly Decent and Self-Respecting (Very Important)
• Quick to learn, and have the ability to follow instructions and consistently consult whenever things are not clear
This is an exciting position for the kind of person who is passionate and wants to excel in a challenging and fast-paced platform.

The Best job for anyone fitting the above description.

Equal Opportunity for both Male and Female.

Do you think you are the person?

Then go a head and apply with a brief cover letter plus a detailed CV, we would like to hear from you.

Please Email your CV and Cover Letter to: careers@netblueafrica.com on or before 25th Jan 2011 0000hrs.

Only electronic applications will be considered.

Telkom Kenya Customer Care Manager Job Vacancy

Job Ref. MN 4640

Our client, Telkom Kenya, wishes to recruit a dynamic and proactive Customer Care Manager.

Job Profile

Reporting to the Head of Customer Care, your key responsibilities will be:

Operational
• Manage and lead the Front Office teams
• Manage and lead the outsourced partners
• Provide leadership and mentorship to the team
• Participate in change management and inspire positivity
• Set objectives for the team leaders and agents and ensure achievement of the same
• Train and coach the team leaders and agents
• Oversee the staff schedule and define the access levels of each team leader and agent
• Manage service delivery aligned to our customers’ needs

Leadership and management skill
• Provide leadership and management to the Front Office team leaders and agents
• Drive for results and achievement of turnaround times
Project management, implementation and follow-up
• Participate in the implementation and follow up of customer care projects
• Analyse systems/rights required for the Front Office team and follow up on accesses
• Develop strategies that will result in continuous improvement of customer service delivery
Ticketing management
• Ensure that all tickets are entered into the CRM system
• Ensure that all after-cal work codes are keyed in on the telephony system

Reporting
• Ensure that all Front Office teams deliver reports in a timely manner
• Enhance the Front Office reports
• Design enhanced ACW description codes that cover all areas of the Business and anticipated enquiries/complaints
• Deliver high level reporting for the Front Office

Personal profile
• Have 3-5 years call centre/customer care management experience (as a Manager or Deputy Manager) in high traffic organizations in telecommunications, banking, airlines or outsourced call centres.
Send your application with a detailed CV and a daytime telephone number, by hand, courier or post so as to reach us by 24th January 2011.

Kindly disclose your current or past salary.

Failure to do so may disqualify your application.

Please indicate the job reference number on the top left of the envelope.

Executive Selections Division,
Manpower Service (K) Ltd, 3rd Floor, Landmark Plaza,
Directly opposite Nairobi Hospital entrance,
P.O. Box 50736 - 00200, Nairobi.