RSM Ashvir Tax Manager, Head of BPO and Internal Audit Supervisor Jobs

RSM Ashvir is an integrated firm providing audit and assurance, tax and consulting services to clients across a multitude of sectors.

It is a member firm of RSM International, the 6th largest global network of professional accounting firms and business advisers represented by 93 member and correspondent member firms in 83 countries. The combined network is supported by over 32,550 staff including 3,110 partners in 714 offices.

To support our expansion strategies, we are inviting applications for the following positions:

Tax Manager - Consulting and Advisory

Reporting to Tax Director, the manager will be responsible for:
• Provision of tax advisory services to clients in the areas of direct and indirect taxation
• Handling tax health checks and transfer-pricing assignments
• Overseeing the tax department
Requirements
1. A Bachelors degree with a minimum of upper second class honours
2. CPA (K), CA, ACCA or equivalent professional qualification
3. Minimum of three years experience in a similar senior position
4. Thorough knowledge of local tax laws and practices
Head of Business Process Outsourcing

Reporting to the Consulting Director, the head will be responsible for:
• Overseeing the client accounting and payroll outsourcing function
• Responsible for client liaison
Requirements
• A Bachelors degree with a minimum of upper second class honours
• CPA (K), CA, ACCA or equivalent professional qualification
• Minimum of three years experience in an senior accounting position
Internal Audit Supervisor

Reporting to Consulting Director, the Internal Audit Supervisor will be responsible for:
• Overseeing the internal audit team
• Developing the risk profiles for clients and developing the internal audit risk matrix and plans
• Supervising the internal audit team and providing hands on training at the field level

Qualifications
• A Bachelors degree with a minimum of upper second class honours
• CPA (K), CA, ACCA or equivalent professional qualification
• Minimum of three years experience in internal or external audit
The prospective candidate will be provided training by the Risk Assurance Centre of Excellence function of RSM International.

If you believe that you possess good interpersonal and communication skills, are a dynamic person with creativity and want to work in an environment that offers potential for career growth and development, kindly send in your hand written application together and a detailed CV indicating the position you are applying for and a daytime contact number to the following address by 28th February 2011.

Only shortlisted candidates will be contacted.

RSM Ashvir,
1st Floor, Reliance Centre,
Woodvale Grove, Westlands,
P.O. Box 44 - 00606,
Nairobi, Kenya.

E-mail: info@ke.rsmashvir.com

Website: www.rsmashvir.com

Horizon Contact Centers Data Capture Clerk Job

Position Summary

To accurately capture data with speed and high levels of accuracy, this includes interpretation of handwritten information from scanned documents.

Minimum requirement:-
• Tertiary education.
• 35 words per minute with 97% accuracy.
• Minimum of 5 years experience in data capturing preferably in accounting, banking.
• Ability to maneuver the keyboard without looking at the keys, whilst reading and capturing information from the computer screen.
• Focus will be on producing quality work.

Application procedure

To apply for this position, please log on to www.horizoncontactcenters.com

Closing date: Friday, 18th February 2011

KenCall Call Centre Sales Agent Job Vacancy

We are looking for people with confidence, a great voice, enthusiastic manner and a willingness to learn.

You will receive on the job training and development.

If you think you can succeed in the competitive world of telesales contact us.

The people we are looking to join our team MUST have the following:
• A crisp, clear, neutral accent
• Confidence
• Excellent communication skills – written, verbal and active listening
• Ability to work flexible hours, weekends and holidays
• Reliable, enthusiastic, upbeat personality
Of course we absolutely welcome KenCall Alumni with open arms to return and demonstrate all that you have learned on the outside!

If you are the right candidate please sign up on our website www.kencall.com or call us on 0711 035 160/0732 135 160/ 020 660 2 160 right away.

KenCall is an affirmative Action / Equal Opportunity Employer and we’re committed to hiring a diverse and talented workforce.

Telkom Kenya Customer Care Manager Job Vacancy

Job Ref. MN 4640

Our client, Telkom Kenya, wishes to recruit a dynamic and proactive Customer Care Manager.

Job Profile

Reporting to the Head of Customer Care, your key responsibilities will be:

Operational
• Manage and lead the Front Office teams
• Manage and lead the outsourced partners
• Provide leadership and mentorship to the team
• Participate in change management and inspire positivity
• Set objectives for the team leaders and agents and ensure achievement of the same
• Train and coach the team leaders and agents
• Oversee the staff schedule and define the access levels of each team leader and agent
• Manage service delivery aligned to our customers’ needs

Leadership and management skill
• Provide leadership and management to the Front Office team leaders and agents
• Drive for results and achievement of turnaround times
Project management, implementation and follow-up
• Participate in the implementation and follow up of customer care projects
• Analyse systems/rights required for the Front Office team and follow up on accesses
• Develop strategies that will result in continuous improvement of customer service delivery
Ticketing management
• Ensure that all tickets are entered into the CRM system
• Ensure that all after-cal work codes are keyed in on the telephony system

Reporting
• Ensure that all Front Office teams deliver reports in a timely manner
• Enhance the Front Office reports
• Design enhanced ACW description codes that cover all areas of the Business and anticipated enquiries/complaints
• Deliver high level reporting for the Front Office

Personal profile
• Have 3-5 years call centre/customer care management experience (as a Manager or Deputy Manager) in high traffic organizations in telecommunications, banking, airlines or outsourced call centres.
Send your application with a detailed CV and a daytime telephone number, by hand, courier or post so as to reach us by 24th January 2011.

Kindly disclose your current or past salary.

Failure to do so may disqualify your application.

Please indicate the job reference number on the top left of the envelope.

Executive Selections Division,
Manpower Service (K) Ltd, 3rd Floor, Landmark Plaza,
Directly opposite Nairobi Hospital entrance,
P.O. Box 50736 - 00200, Nairobi.