Guest Relations Officer, Housekeeper and Maintenance Supervisor Jobs

An international hotel management company is looking for qualified individuals to fill the following positions:

Guest Relations Officer
• The role requires someone who enjoys working with people, is friendly and can handle delicate situations.
• Experience working in a luxury game tented lodge preferably located in the Mara is required.
• Should be able to promote the establishment, ensuring the guests maintain a positive image of the lodge as per the standards given.
• Anticipate guest needs and respond to those needs in a timely and courteous fashion and coordinate and organize game drives and other related activities and provide guests with accurate information.
Housekeeper/Butler Supervisor
• Previous hospitality / luxury game lodge experience is required.
• Experience in supervising and coordinating housekeeping activities of the lodge, receive guests at their accommodation, supervise the reception of visitors there and have knowledge in high social etiquette and formal service.
• Should be able to train housekeeping staff on personal services as per the standards given and also be knowledgeable in handling all personalized guest services and enquiries in a courteous and efficient manner.
• He/she will also be responsible for keeping the interior of the lodge clean and well maintained as per duties outlined on the lodge/housekeeping standards checklist and ensure maintenance is performed in a timely way.
Maintenance Supervisor / Mechanical + Automotive
• A degree in mechanical/electrical engineering and experience in mechanical/automotive engineering is essential.
• Experience and knowledge in repair and maintenance of vehicles, pumps, generator and knowledge in building, general maintenance and should be able to inspect, service, and repair all equipment in the lodge and perform routine general maintenance.
• Must possess analytical ability to diagnose problems quickly and accurately.
In addition to respective professional qualifications in the relevant field, the applicants should
possess the following skills & behavior competencies.
• Mature individuals with high level of discretion and unquestionable integrity.
• Excellent communication skills in English and Swahili.
• Other languages will be an added advantage
• Must be able to keep proper records
• Minimum 2 years work experience in a similar position
Interested candidates should submit their applications with CV’s and a colour passport size photograph to recruitment.safari@gmail.com on or before 1st March 2011