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ABC Bank Operations Officer Job

Wednesday, October 26, 2011

Job Title: Operations Officer - Nairobi

Job Summary:

The Purpose of this job is:

To maintain operational excellence for the branch to support high standards of service delivery

To maintain prudent Cash Management in the branch to ensure that there is adequate but not excessive cash holding to firstly smooth delivery of service to customers; secondly minimise risks of loss and opportunity for revenues

Minimise losses through diligent monitoring and management of areas that pose inherent operational risks

Maintain a healthy business environment through strict compliance with Money Laundering Prevention guidelines

Task & Responsibilities
• Responsible for all operational activities in Cash, Clearing, Transfers and FX.
• Ensures that all the cash shortage/excess is immediately reported to the Retail Manager and investigations done as quickly as possible
• Managing staffing levels at the counter (Tellers) and other back-office desks
• Reconciling of all Sundry and Suspense accounts.
• Managing the Safe Deposit Lockers
• Managing security Inventory and stationery.
• Responsible for all transfers entries.
• Responsible for Inward clearing
• Responsible for Standing Instructions.
• Handling of Telephone Queries
• Maintain the security and confidentiality of bank and customer information.
• Daily checking of all the transfer vouchers and ensuring that the same are properly stitched
• Accountable to comply with the bank policy, procedures including fraud prevention internally and externally as contained in the Kenya Bankers Association Security Manual
• Manage cash holding and liaising with the Retail Manager to meet branch targets reflecting risk and non productive assets reduction in order to ensure that there is enough cash/change in the branch and any excess cash should be transferred to the Head Office for outward transmission to CBK
• Ensure that all entries are verified in the system at close of day and bring to the attention of Retail Manager any outstanding entries and arrange for insurance cover for excess over limit
• Ensure all blank forms are reconciled on a daily basis including customer cheque books held, bank drafts, Fixed deposit receipts
• Other office duties assigned by the Retail Manager
• Support business development through generation of sales leads and escalation to the Retail Manager

Job Specifications (Qualifications and training)

Qualifications & Experience
• University degree
• Professional Qualifications
• At least Diploma in AKIB (preferred)
• Minimum 4 years banking experience

Skills & Training:
• Cash Management skills
• Well-versed with operational and account maintenance KYC/AML compliance requirements
• Excellent Communication and interpersonal skills
• Customer Service skills
• Analytical and problem-solving skills
• Proven planning, co-ordination and time management skills
• Well-versed with bank processes and products
• Well groomed and outgoing
• Good working relations with colleagues
If you believe you are the right candidate for the above position and can clearly demonstrate your ability to meet the above criteria, submit your application with a detailed CV, to on or before 4th November 2011.

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