Job Title: Credit Analyst - Nakuru
Job Summary
To provide operational support on credit issues at the branch and assume accountability for the business transactions across a specific portfolio of clients.
Tasks & Responsibilities
• Assist the Branch Manager with product knowledge, sales research, customer relationship development and research into solutions to meet customer’s needs.
• Being 100% available to client and first point of contact for transactional products and credit related aspects.
• Develop and maintain credible relationships with clients at appropriate levels through reliable, proactive service delivery and skillful application of specialist knowledge
• Keep clients up to date with bank changes influencing them e.g. rate moves, also following up on requests initiated by clients to provide timely feedback.
• Continually liaise with interrelated areas of the bank, e.g. Credit regarding routine aspects and changes to customers needs or conditions
• Establish diverse network internally and externally and utilize it to facilitate better outreach to meet clients expectation
• Reinforce teamwork between self and other Branch Staff and clearly understand the complementary roles this provides towards growth of business.
• Listing of potential customers within the existing business customers where more business prospects exist within the portfolio.
• Be aware of ABC Bank strategy and how Retail Banking Unit objectives support the strategy
• Understand clients industry and business vis-à-vis the internal and external factors affecting the long term viability of the business and industry
• Possess Up to date knowledge of the market forces, the activities of the competition and their impact on Retail banking with our clients.
• Utilize broad range of information e.g. clients financial and business trends and patterns, information management systems, networks to facilitate selling opportunities and proactively identify opportunities and threats to clients and bank.
• Understands and conforms to ABC’s risk policies and procedures.
• Study and understand risks associated with SME and business clientele in terms of credit and operations.
• Learn to balance the risks inherent within certain clients and act in a manner which is of long term benefit to the bank and the client.
• Arrears-monitoring all accounts in arrears and calling the customers to regularise the accounts.
• Security Documents-For existing customers ensuring that the bank holds valid securities as per the approvals and following on any due insurances, maintenance of security documentation until they are fully under the control of Centralised Securities.
• Liaising with the relevant departments for new borrowings to ensure perfection of the securities has been done before disbursement.
• Following up and monitoring any expiring limits to ensure that customers are informed on time before limits fall off the system.
• Manage the day-to-day portfolio of the Branch under the BM’s guidance.
• Preparing CLPs for existing business. These CLPs to be reviewed by the BMs before being submitted to Credit Department.
• Making appointments especially when reviews of facilities are due and giving leads to the head of Retail Banking to enable them book more business.
• Primarily responsible for preparation of ICERs and TOD / EOL requests under the instructions of the BM.
• Primarily responsible for calling for all relevant customer information required to undertake renewal of existing facilities and any other (new business) requests for facilities.
• The targets on preparing of these CLP’s when all documents have been presented are as follows.
1. Asset Finance 2 working days
2. Renewal of Existing facility and back-to-back facilities 2working days.
3. New CLP –TL & OD 3days
• Primarily responsible for customer query resolution as regards ABC operations.
• Primarily responsible for update of client information in the Bank’s systems.
• Jointly responsible with the BM for analysis and commenting on financial figures provided to the Bank by the customers. These financial figures include audited accounts, management accounts, debenture figures etc.
• Jointly responsible with the BM for monitoring customer adherence to terms and conditions of offer letters and any financial covenants agreed with the Bank.
Job Specifications (Qualifications)
Qualifications & Experience:
• Business related diploma or degree, CPA(K), AKIB
• Banking experience specifically within the branch network
• Six months experience within credit environment
• Has conceptual understanding of business mission and strategy, as well as performance implications of the strategy with regard to market success
• Knows and understands the best operating practices specific to the business
• Relationship and principles of credit management and practice
• Team goal structuring and planning skills, knowing how to leverage the expertise of the team.
• Excellent Financial analysis knowledge
• Computer literacy
• Excellent Lending skills
• Excellent Trade finance knowledge
• Excellent Marketing / sales knowledge
• Clear understanding of ABC Bank’s product range(benefits, limitations, profitability)
• Credit policy understanding, policies, processes and procedures
• Sound banking knowledge
• Ability to cross-sell and identify opportunities.
• Maintain clear understanding of the budget and the target setting process within Business Banking Unit.
Skills and Training:
• Clear verbal and writing ability
• Analytical and able to communicate research findings
• Able to conduct presentations, negotiate on a one to one basis with clients
• Attuned to all possible sources of useful information
• has conceptual understanding of strategic business plans and trends
• Business acumen and financial skills to manage own performance
• Enjoys complex and abstract issues
• Listens with keenness to others’ problems
If you believe you are the right candidate for the above position and can clearly demonstrate your ability to meet the above criteria, submit your application with a detailed CV, to HR.Dept@abcthebank.com on or before 4th November 2011.
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