Due to first and sustainable growth our client, an ICT firm requires a suitable candidates to fill in the following position.
Job Title: Technical Customer Service Agent
Reports to: Human Resource Manager
Key Tasks
• Handle switchboard by answering, screening and directing calls
• Take and relay messages including fax messages
• Deal with queries from the public and customers
• Create and maintain contact lists by regularly updating the contact database
• Ensure knowledge of staff movements in and out of the company
• General administrative and clerical support
• Support departments in making external calls
• In liaison with Telecom department ensure telecommunication lines are working and report faults if any
• Any other duties as assigned
Knowledge and Skills Requirement
• Diploma in relevant field and customer service orientation
• 2 years experience in technical customer services position
• Excellent communication skills both written and verbal
• Must be conversant with PABX, networking, video conferencing and structure cabling
• Technical experience in Telecommunication and ICT will be added advantage.
To apply for this position send your CV to recruitment@workforceassociates.net on or before 22nd February 2011.
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