The Company:
Swissport has been operating in Kenya since 1997 with great success, and currently serves 20 airline customers, handling nearly 4,000 flights a year.
Swissport believes in quality customer orientation that delivers top-class service on all levels. Every employee is expected to "live our corporate values": after all, the culture of any company will be evident in its employees' attitude to their customers.
Our three main cornerstones are:
People: We show respect towards people and their values by working with enthusiasm and enjoyment. We do not compromise on safety.
Professionalism: We are pioneers and want to creatively explore new options. We focus on achieving sustainable results.
Partnership: We strive to exceed the expectations of our customer and keep the promises we make. We deliver excellent service: at any time, at any place.
We are currently seeking applications from suitably qualified candidates for the position of Manager, Airport Operations.
Interested candidates should have the following qualifications:
Scope of Duties and Responsibilities
Financial & Commercial Perspective
• Contribute to establishing the annual budget and monitor expenditures
• Ensure that personnel and equipment are planned and deployed in the most cost effective manner
• Actively explore potential cost savings and/or new business potential
Customer & Stakeholder Perspective
• Establish and maintain close relationships with representatives of customer airlines and with the relevant Airport Authorities
• Represent the company in meetings with representatives of customer airlines and with the relevant Airport Authorities
• Ensure that Swissport’s core values are communicated to all departmental staff thus ensuring that we strive to exceed the expectations of our customers and deliver excellent service
Internal Business Processes
• Ensure that operational procedures are established, implemented and maintained
• Ensure that operational processes are carried out in accordance with contractual agreement with customer airlines
• Enforce personnel policies
• Determine Key Performance Indicators for all operational departments and ensure these are met
• Set and maintain quality standards (incl ISO 9001)
Organizational Leadership, Learning & Development
• Provide direction, guidance, coaching and leadership to the respective heads of operational departments and the Duty Managers Operations
• Develop managerial skills of direct reports and their supervisory staff
• Develop & implement a succession management system for each department.
• Ensure the fostering of good industrial relations
• Take part in meetings with the Labour Union, such as CBA negotiations
Corporate Governance & Risk Management
• Develop and maintain a proper reporting system of operational results to the Chief Executive Officer
• Strictly adhere to reporting systems of operational results to Swissport International.
• Ensure strict compliance with all international and local government/statutory requirements regarding aviation and airport operations
KPA’s (Key Performance Areas)
• People management
• Managing operational costs
• Providing technical expertise
• Organising, (such as planning work allocation and analysing the manpower requirements).
• Monitoring work processes
• Dealing with customers/clients
• Measuring and reporting operational performance
Key Competencies
• Effective Leadership – Foster the development of members of his or her team, providing feedback, support, encouragement and coaching
• Customer focus – Unceasing care in looking after the interests of external and internal customers to ensure that their wants, needs and expectations are met or exceeded.
• Results Orientation – Set and meet challenging goals, create own measure of excellence and constantly seek ways of improving performance.
• Strategic Orientation – Take a long-term and visionary view of the direction to be followed in the future.
• Business Acumen - The understanding of key business drivers for performance and use of sound business practices. The ability to use sound commercial principles in all areas of responsibility.
• Quality Focus – Focus on delivering quality and continuous improvement
• Creativity – Originate new practices, concepts and ideas
Job Specification
• Education: University Degree
• Experience: 3 years in a relevant managerial position
• Professional: Business Management / Logistics Management
Closing Date: March 20, 2011
Applications together with the relevant certificates should be forwarded
by email to: hr@swissportkenya.co.ke
or through post to:
The Human Resource Manager,
Swissport Kenya/Airside Limited,
P.O. Box 19177, Nairobi
Kenya
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