Business Development Job Opportunities in Logistics and Transport in East Africa

Our client is a major service provider in the logistics sector in East Africa with operations in Kenya and Uganda, currently undergoing major restructuring focusing on the introduction of best practice and customer excellence.

The company has a number of new opportunities in the Business Development function:

General Manager, Business Development and Strategy

Reporting to the Chief Marketing and Commercial Officer, you will be responsible for the development and delivery of the organisation’s strategy and operating plans.

Key responsibilities for this role will include:
• Directing the strategic planning process including monitoring implementation against operating objectives and key performance standards.
• Coordination of strategic operating plans and budgets for each of the organisations functions and ensuring these reflect the strategic objectives and key priority areas.
• Ensuring that the firm’s strategic objectives are understood and owned by the respective functional heads and staff.
• Develop appropriate systems to monitor performance against objectives, budgets and performance standards and formulate appropriate corrective action to be applied in the event of deviations.
• Development of policies arising out of the strategy or external regulatory changes.

The ideal position holder must have:
• A university degree and relevant professional qualifications.
• A strategic outlook with strong commercial awareness in transport and logistics sector.
• At least 5-8 years of business experience in Logistics and Transportation.
• Ability to manage relationships with multiple stakeholders.
• Excellent communication skills.

General Manager, Marketing and Corporate Communications

Reporting to the Chief Marketing and Commercial Officer, you will be responsible for the implementation of the marketing, brand strategies and corporate communication activities of the company.

Key responsibilities for this role will include:
• Championing the redevelopment of the Corporate Brand.
• Formulating and implementing PR and all internal and external communication strategies.
• Driving the coordination of all strategic initiatives associated with the development of the customer value propositions and the organisations brand.
• Managing and coordinating all marketing, advertising and promotional activities of the company.
• Conducting market research to determine market requirements to increase the profile of services offered by the company
• Development and management of the company website.
The ideal position holder must have:
• A university degree and relevant professional qualifications.
• A strong corporate communications background.
• Ability to manage high level relationships with multiple stakeholders.
• Excellent communication skills.

Business Manager
2 Positions

Reporting to the General Manager, Freight Services and based in either Nairobi or Kampala, you will be responsible for the preparation, planning and implementation of the marketing plan for the operational region.

Key responsibilities for this role will include:
• Preparation, planning and executing sales and market coverage programmes to support operational targets.
• Implementing management routines in the area including daily sales reports, customer lists and monthly sales reports.
• Managing a sales and customer liaison team of key account managers to ensure achievement of traffic levels within the region.
• Managing customer care in line with the company policy.
• Set up and support the installation of not less than two key account managers reporting into your role.

The ideal position holder must have:
• A university degree and relevant professional qualifications.
• A strong commercial awareness in transport and logistics sector.
• Ability to manage relationships with multiple stakeholder.
• Excellent communication skills.

Business Development Managers
3 Positions

Reporting to the General Manager, Business Development and Strategy, you will be responsible for supporting the development of innovative transport solutions.

This will entail maintaining statistical databases and interpret all relevant data.

Key responsibilities for this role will include:
• Supporting the development, consolidation and implementation of the company’s business strategy.
• Conducting market research to determine market requirements for existing and future products, analysis of customer research, current market conditions and competitor information.
• Preparing marketing, business development reports involving key accounts.
• Recommend and be involved in development of a pricing strategy.
• Support the development of strategic operating plans and budgets for each of the organisations functions and ensuring these reflect the strategic objectives and key priorities of the company.
• Contributing to the development of policy arising out of the strategy or external regulatory changes.
The ideal position holder must have:
• A university degree and relevant professional qualifications.
• A commercial awareness in transport and logistics sector.
• Ability to manage relationships with multiple stakeholders.
• Excellent communication skills.
Key Account Managers
7 positions

Reporting to the Business Manager within your respective operational region, you will be responsible for the management of the relationship with the customers within your portfolio. This role will combine business development and customer interfacing.

Key responsibilities for this role will include:
• Meeting the sales targets within the assigned portfolio of clients.
• Engage clients to create demand for transportation service.
• Grow clients existing business.
• Establish customer requirements and provide information for decision-making and preparation of sales reports.
• Undertake market surveys and intelligence.
• Managing customer care in line with the company policy.
The ideal position holder must have:
• A university degree and relevant professional qualifications.
• Commercial acumen and sale closing ability.
• A strong commercial awareness in transport and logistics sector.
• A relationship builder, team player with excellent interpersonal skills.
• Excellent communication skills.
Station Manager- Passenger Service

Reporting to the General Manager, Passenger services you will co-ordinate the development of value added services at Passenger Stations across the operating the network.

Key responsibilities for this role will include:
• The development of stations to the standards required by the customers at platforms and lounges.
• Driving improvement of service delivery at the stations to ensure optimum customer experience at all times, which include shopping malls and fast food places.
• Development of retail business to increase revenue and attract more business
• Ability to convert and develop all passenger stations to business and commercial centres.
The ideal position holder must have:
• University Degree and relevant professional qualifications.
• Clear understanding of the customer needs
• Minimum of 5 years experience in marketing and/all sales and account management, retail planning and business development.
Claims Manager

Reporting to the General Manager, Freight Services your function will be responsible for the overall leadership and management of claims in Kenya and Uganda.

Key responsibilities for this role will include:
• Spearheading the development and maintenance of comprehensive claims processing policy, and setting up and maintenance of a fully-fledged claims section.
• Co-ordinate investigation of claims in liaison with operational units within the organisation.
• Liaising with our insurance brokers to ensure prompt processing of claims relating to third party goods.
• Analyse claims data to ensure issues and ensure all issues relating to applicable insurance policies are identified and addressed with our respective insurance brokers and insurers
The ideal position holder must have:
• University Degree and relevant professional qualifications.
• At least five years’ experience in handling of insurance claims within the Logistics and Transportation sector.
• Proven experience in establishing and motivating an efficient team.
Market Intelligence & Research Manager

Reporting to the General Manager, Marketing and Corporate Communications, you will be responsible for the development of the company’s market intelligence and research programs.

Key responsibilities for this role will include:
• Defining marketing plans and roadmaps for all marketing activities.
• Managing Market intelligence through internal research & externally acquired research from the Logistics Industry.
• Developing Marketing Plans in line with the company strategy and directing activities for related trends, market segments and competitive scenarios.
• Ensure the adoption of consistent research processes and methodologies to provide holistic view of the market
• Perform statistical analysis and modelling of research results.
• Maintain and provide on-going support for a research data base.

The ideal position holder must have:
• A university degree and relevant professional qualifications.
• Minimum of 10 years prior experience in business / market intelligence field analyzing voluminous data to identify specific actionable opportunities and highlighting potential growth areas.
• Excellent communication skills to communicate analysis, findings and recommendations.
Communication Manager

Reporting to the General Manager, Marketing and Corporate Communications, you will be responsible for the planning and management of all marketing communications for the company.

Key responsibilities for this role will include:
• Create integrated communication plans across multiple media in coordination with advertising agencies.
• Create implement and oversee communication programmes that effectively describe and promote the company and its products.
• Develop the annual communication plan and strategy with local and international benchmarks.
• Internal and external Relationship Management.
• Introduce and constantly look for innovate ways for the company to maximise engagement with new and existing customers.

The ideal position holder must have:
• A university degree and relevant professional qualifications.
• At least 5-7 years of hands on experience in Marketing Management.
• Significant skills in project management and co-ordination.
• Exceptional communication and presentation skills.
Internal Communications Manager

Reporting to the General Manager, Marketing and Corporate Communications, your function will be responsible for managing internal and external communication flow.

Key responsibilities for this role will include:
• To design and operate the company’s web page.
• Internal and external Relationship Management.
• Management of the intranet.
• Develop innovative and clear annual communication plans for the company.
The ideal position holder is likely to have:
• A university degree and relevant professional qualifications.
• A strong corporate communications background.
• Excellent communication skills.
• Ability to design and manage a website.

Send your application with a detailed CV and a daytime telephone number to:

DN/A 878
P. O Box 49010 - 00100, GPO
Nairobi, Kenya

To reach us by 25th February 2011.

Applications received beyond the deadline will not be considered.

Kindly enclose your current or past salary.

Only shortlisted candidates will be considered.