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Unilever Head Customer Service and Process Improvement Job

Saturday, December 25, 2010

Reference: Fin001

Level of experience: Degree

Area of interest: Finance

Location: Nairobi

Company: Unilever K Ltd

Country: Kenya

• Works towards improvement and implementation of FSSC’s process, which improve efficiency and effectiveness across the organization.
• Develops, tests, documents and implements improvements to these processes
• Ensures that relevant, accurate, and timely process management information is available
• Ensures the complete integrity of data throughout the SSC Service systems. In conjunction with the impact on associated areas
• Drive, in conjunction with the management team, the continual improvement of all the company Operating modules
• Provide functional expertise on SSC organisation systems.
• Design KPI to monitor SSC performance in line with SLA’s.
• Improve the SSC customer service by monitoring service delivery and continuously improving processes .

Experience and Qualifications
• A university degree from a recognized institution
• Other professional qualifications- In Accountancy (CPA, ACCA), and a Diploma in IT will be an added advantage
• 5 years experience working in a busy highly computerized organization, preferably an FMCG company
• MBA would be an added advantage
• Extensive experience of Customer Service and process design with a particular emphasis on systems
• Knowledge of the existing process within the company
• Experience of leading teams through complex business projects
• Process mapping and strongly interpersonal and influencing skills

Valid until: 28 Dec 2010

Employment type/status: Permanent-Full Time

Relocation assistance: No

How to apply

Click here to apply online

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