Front Office Manager Job Opportunity

A premium hotel located in Nairobi is urgently seeking a dynamic, qualified individual to fill the position of Front Office Manager.

The position reports to the General Manager.

Duties
• Supervision of the front office staff, from maintaining proper cash control to guest service standards on a day-to-day basis
• Attending to Guests’ enquiries, requests, complaints and compliments
• Monitoring departmental costs to ensure performance against budget
• Ensuring proper training and procedures are in place to ensure provision of quality services
• Attending to crisis or emergency situations and performing service recovery
• Recording the details of events in Duty Manager Log Book and to take necessary actions
• Supervising Reception personnel to ensure optimum occupancy and average room rate for purpose of maximizing revenue.

• Monitoring Front Office personnel to ensure guests receive warm and personalized service.
• Informing other operating departments, notably Housekeeping of all Front Office matters that concern them.
• Preparation of daily and management reports

Requirements:
• At least 3 years working experience in a similar position
• Degree in hospitality and/or social sciences
• The ability to display a high degree of professionalism and integrity as befitting a member of management.
• Demonstrated supervisor skills; good judgment and common sense.
• Computer literate with knowledge of a variety of computer software applications, including the Microsoft Office Suite.
• Superior written and oral communication skills.
• Excellent organizational and time management skills, with the ability to set priorities for self and others.
An attractive remuneration package is offered for the successful candidate.

Interested candidates should send their CVs to the following email address:
chrismugwere@yahoo.com

Applications shall be considered on a “first come, first served” basis.

Only shortlisted candidates shall be contacted.